Frequently Asked Questions


About Us:

At www.faithinstore.com you will find all of the Christian products that you want for less. You will be able to find books, movies and music for everyone in your home. We also offer apparel, church supplies, Bibles and much more.


Contact Us:

You can reach one of our friendly customer service representatives by:

Phone: 1-877-333-4411
Email:  support@faithinstore.com

Mail:

Faith In Store
161 Horner Street
Johnstown, PA 15902


How do I register for an account at faithinstore.com?

Click this link and you will be able to register for an account. When you register an account you receive exclusive emails about new products and sales.


How do I update my email address?

Once you have logged in click Account in the upper right corner of the page. Under this tab you will be able to update you e-mail address and password, change your mailing address or make changes to your credit card on file.


How do I change my password?

Log into your account and click Account in the upper right corner of the page. Under this tab you can change your password.


I forgot my password, how do I reset it?

Click Sign In which is found in the upper right hand corner. Then click forgot password and follow the directions. A new password will be assigned.


How do I view my order history?

Once you have signed into your account click Orders which is in the right hand corner of the page. It will show you your order history. If you have not created an account, you are unable to view your orders history. Please call or email us and we can help you with a previous order.


Do you match competitor’s prices?

We may be able to match a price. Please contact us and we will research the product and price.


How do I do a return?

Please see our return policy located here.


I need more product information, how can I get it?

Please email us at support@faithinstore.com, please include the title, the ISBN or SKU. We will respond within 24 hours.


Do you ship internationally?

Yes, we do ship internationally. Please contact us at support@faithinstore.com and we will email you a quote.


Do you ship to APO/FPO locations?

Please contact us at support@faithinstore.com and we will email you a quote.


How do I track my order?

An email will be sent to you with your order number and tracking number. You can also call or email us for tracking information.


How quickly should I receive my order?

Ship Method

Transit Time

Ground

3-7 days

POS Media Mail

7-14 days

UPS Sure Post

2-6 days

UPS Ground

1-4 days

UPS 3 Day Select

3 Days

FedEx 2 day

2 days

FedEx Standard Overnight

1 day


How much is shipping?

Shipping varies on the type of item you are purchasing and the delivery service you select. All orders over $50.00 receive FREE standard shipping.